Technical support

Customers in the use of self-adhesive die-cutting machine, may encounter some technical problems, after-sales service team will be through telephone, mail and other channels to answer customer questions in time. The problem is more complex, the after-sales service team will send technicians to the scene in time for maintenance.

Equipment maintenance

After-sales service team can provide customers with equipment maintenance services. Regular maintenance of the equipment can keep the equipment in good working condition, but also can extend the service life of the equipment.

Upgrade service

The after-sales service team needs to timely monitor the new technologies and functions of similar equipment in the market, and provide customers with equipment upgrade services. When the equipment does not meet customer needs, the after-sales service team needs to provide feasible improvement plans, upgrade the function and performance of the equipment, and provide technical guidance to the customer.

Training service

The after-sales service team needs to provide training services for customers in the use of equipment. Regardless of the skill level of the customer's employees, the after-sales service team needs to provide professional training courses, so that the customer's employees can master the use of equipment, so as to improve work efficiency and reduce the failure rate of equipment.

Customer feedback

After-sales service team needs to collect feedback from customers in a timely manner, and feedback results to the relevant departments. Customer feedback can find the problems and defects of the equipment in time, so as to improve and optimize the equipment.